Taking Simple Phone Message

Zaman informasi, telephone, dalam hal ini telephone genggam merupakan salah satu kebutuhan yang tidak bisa terlepas dari kegiatan manusia. Bisa dikatakan bahwa telephone sudah menjadi kebutuhan pokok hampir semua orang.

EXPRESSIONS FOCUS

1. Making a Call

• Hello, I am…..……..can/could I speak to…
• Hello, can/May I speak to……………
• Hello, can/could you connect me to……………..

2. Answer a Phone

• Good afternoon. Can/may I help you?
• Hello, can/may I speak to………………..
• Hello, What can I do for you / what can I help you?

3. Take a Phone

• I am sorry, he is out at the moment
• I am sorry. He is not in today.
• I am afraid, he is not able to answer. He is busy right now
• Could/would you leave message?

4. Connect a Phone

• I’ll put you through to….
• Wait a minute/hold the line, please.
• Sure, I’ll connect you to ….

SHORT DIALOGUE

Ms. Regit           : Good morning. I am Ms. Regita’s speaking. Could I help you?

Ms. Georgy       : I am Georgy from Mega Furniture. I’d like to speak to Mr. Thomas. Is he at the offine now?

Ms. Regita         : Yes he is.

Ms. Georgy      : I am his old friend Of Mr. Thomas. Please told me that I could contact him through your company

Ms. Regita        : Ok. Just a moment, please.

Ms. Regita         :  Good morning Mr. Thomas. Ms. Georgy is on the line. She needs to talk to you.

Mr. thomas      :  Sorry Ms. Regita. I am busy now. Please tell her to call me in an hour.

Ms. Regita        : All right Sir, I’ll tell her

Ms. Regita       : I am sorry Ms. Georgy. Mr. Thomas is busy at the moment. Please call him in an hour.

Ms. Georgy      : Well, Ms. Regita. Thank you.

Ms. Regita       : You are welcome.